All THR9VE products are currently offered as pre-sale. Pre-sale orders ship from mid-October 2026, dispatched in the order received. Some items are subject to longer manufacturing lead times; if your order is affected, we will contact you in advance. Delivery timeframes are good-faith estimates and may shift due to production, quality control or logistics.

We currently ship to Europe, Switzerland, and Liechtenstein. Shipping availability, costs, and delivery times may vary depending on your location and will be shown at checkout

Yes. Once your order has shipped, you’ll receive a shipping confirmation email with tracking details and you can access this information under your profile account. For pre-sale orders, tracking information is sent once production is completed and the order is dispatched.

No. Once an order is placed, the shipping address cannot be changed. Please ensure all details are correct before completing your purchase.

Pre-sale orders are binding once placed and cannot be changed or cancelled before shipment. This is what allows us to produce in limited, deliberate quantities rather than overstocking. Once your order arrives, you have 14 days to return any item in original condition — your statutory right of withdrawal is unaffected.

You have 14 days from the day you receive your order to request a return via the returns form on your account profile. Returned items must meet our return conditions and be approved before being sent back.

Yes. Return shipping costs are the responsibility of the customer. Once your return request is approved via the returns form, we will inform you of the cost of the return label before it is issued.

Pre-sale orders are binding once placed and cannot be cancelled before delivery. The 14-day return period begins only once you receive the product, and returns must be requested via the returns form. Your statutory rights remain unaffected.

If your order arrives damaged, defective, or incorrect, please contact us at support@thr9ve.com within 14 days of receiving your order. Include your order number and clear photos of the issue so we can review it quickly and assist you with the next steps.