Shipping policy
THR9VE
Last updated: 31 August 2026
1. Shipping Regions
We currently ship to customers in Europe, Switzerland, and Liechtenstein.
Shipping availability, methods, and costs may vary by destination and are displayed at checkout.
2. Pre-Orders & Processing Times
All products in our current collection are offered as pre-orders and are not held in stock at the time of purchase.
Pre-order items are expected to ship from mid-October 2026, dispatched in the order in which orders were received. Some items are subject to longer manufacturing lead times and may ship later. Delivery timeframes are good-faith estimates and not guaranteed dates; they may vary due to production, quality control, logistics or customs. Where your order is affected, we will inform you in advance by email.
Orders are processed and dispatched from our warehouses in Austria (EU) and Switzerland (CH & LI) once items are ready.
3. Shipping Times
Shipping times begin once an order has been dispatched. Delivery times vary depending on destination and carrier and are provided as estimates only.
4. Shipping Costs
Shipping costs are calculated at checkout based on destination and order value.
Free shipping applies to orders over CHF 170 (Switzerland & Liechtenstein) and EUR 150 (EU).
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can also keep track of your order under your profile account. For pre-orders, tracking details are provided once production is completed and the order is dispatched.
6. Address Accuracy & Changes
Customers are responsible for providing accurate and complete shipping information at checkout.
If your address changes before your pre-order ships, contact support@thr9ve.com as early as possible. Once an order has been dispatched, shipping addresses can no longer be changed. THR9VE is not responsible for delivery issues resulting from incorrect or incomplete address details.
7. Failed or Delayed Deliveries
Delivery delays may occur due to factors beyond our control, including carrier delays, customs processing, weather conditions, or force majeure events.
THR9VE is not liable for delays once an order has been handed over to the shipping carrier.
8. Customs, Duties & Taxes
Where applicable, customs duties, import taxes, or additional fees may be charged by local authorities. These charges are the responsibility of the customer unless otherwise stated at checkout.
9. Contact
For shipping-related questions, please contact:
support@thr9ve.com
