Refund policy

THR9VE
Last updated: 27 July 2026

1. Right of Withdrawal

You have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.

The withdrawal period begins on the day you, or a third party designated by you (other than the carrier), take physical possession of the goods.

2. Pre-Order Items

For pre-order items, the 14-day withdrawal period begins only once the goods have been delivered, not on the date of purchase.

Pre-order purchases are binding once placed and cannot be changed before delivery. Your statutory rights, including the right of withdrawal described in Section 1, remain unaffected.

3. How to Initiate a Return

All returns must be initiated via our Returns Form inside your profile account.

Once your request is submitted, our team will review it and provide further instructions.

Returns sent without prior approval may not be accepted.

4. Return Conditions

Returned items must meet the following conditions:
- Unworn, unused, and unwashed
- In original condition
- With all original tags and packaging intact

We reserve the right to refuse returns or issue partial refunds if items show signs of wear, damage, or alteration beyond what is necessary to inspect the product.

5. Return Shipping Costs

Return shipping costs are borne by the customer, unless the return is due to a defective or incorrect item.

Once your return request is approved, we will provide a return label.

The cost of the return label will be communicated to you in advance and may be deducted from your refund or charged separately.

Please ensure returned items are securely packaged. THR9VE is not responsible for damage caused by insufficient packaging.

6. Refunds

Once your return is received and approved, refunds will be processed within 14 days.

Refunds are issued to the original payment method used at checkout.

Original shipping costs are non-refundable, unless required by law.

7. Exchanges

We do not offer direct exchanges.

If you wish to order a different size or item, please return your original purchase and place a new order.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact support@thr9ve.com within 14 days of delivery.

Include your order number and clear photos of the issue so we can assist you promptly.

9. Exclusions

The right of withdrawal does not apply to:
- Items that are clearly personalized or made to order
- Items not suitable for return due to hygiene reasons if unsealed after delivery

Where legally applicable, statutory warranty rights remain unaffected.

10. Contact

For all return-related questions, please contact:
support@thr9ve.com